At apnosekharid.com, we value your satisfaction and strive to provide the best products and services through our trusted vendors. However, we understand that sometimes things don’t go as planned.
This Refund Policy explains the conditions under which customers can request refunds or replacements for their orders.
You may be eligible for a refund or replacement in the following cases:
The product received is damaged, defective, or expired at the time of delivery.
The product delivered is incorrect or not matching the description shown at the time of order.
The order was cancelled before dispatch by the customer or seller.
The product was not delivered within the estimated time frame due to seller fault or unavailability.
Refunds will not be issued for:
Perishable items such as fresh groceries, fruits, vegetables, or cooked food, once delivered in good condition.
Products damaged due to customer mishandling after delivery.
Digital or downloadable products (if applicable).
Products purchased during special sales or discount offers (unless damaged or defective).
To request a refund, please contact our support team within 24 hours of delivery with your order ID, a brief explanation, and supporting photos/videos if applicable.
Once your request is verified, we will initiate the refund to your original payment method or wallet balance (as per your choice).
Refunds are usually processed within 5–7 business days after approval.
Orders can be cancelled before the seller confirms or dispatches the product.
Once an order is accepted and in process, cancellation may not be possible for perishable or instant delivery products.
In case of seller-side cancellation (due to stock issues or delivery limitations), customers will receive a full refund automatically.
For eligible products, customers can also opt for a replacement instead of a refund. The replacement request will follow the same verification process as a refund claim.
For any refund or replacement requests, please reach out to our customer support team:
📧 Email: support@apnosekharid.com
📞 Helpline: +91-XXXXXXXXXX
⏰ Timing: 9:00 AM – 9:00 PM (Mon–Sat)
apnosekharid.com acts as a multi-vendor marketplace platform connecting buyers and sellers. Refunds or replacements are processed in accordance with the respective vendor’s policy, verified by our support team to ensure fairness and customer satisfaction.
🛍️ We’re committed to making your shopping experience safe, smooth, and worry-free.
Thank you for choosing apnosekharid.com.
